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Evolution Whole Home Wi-Fi Support

Articles

  1. Downloading the TDS Whole Home Wi-Fi App
  2. Creating a new Wi-Fi Password
  3. Setting up People Profiles
  4. Setting up a Guest Network

 

Downloading the TDS Whole Home Wi-Fi App

Downloading the TDS Whole Home Wi-Fi app on your smartphone or other device is simple. See below for Android and Apple specific instructions.

Android Devices

  1. Search "TDS Whole Home Wi-Fi" in the Google Play Store
  2. Tap "Install"
  3. Follow the setup instructions within the app

Apple Devices

  1. Open the Apple App Store on your Apple device
  2. Search for "TDS Whole Home Wi-Fi"
  3. Download the "TDS Whole Home Wi-Fi" app
  4. Follow the setup instructions within the app

You will need your TDS Account credentials to create your account. Your TDS username is typically the email address you provided when setting up service. If you cannot remember your TDS username or password, click on 'Forgot Username or 'Forgot Password' to begin the recovery process within the app. For more information about download the TDS Whole Home Wi-Fi App, click here.

Creating a new Wi-Fi password

During the initial setup, the first password created is a Home zone password, although you can add more to Home zone. Local network access to devices connected to your network in the Home zone can be selectively shared with devices connecting with a Guest zone password. 

  1. Open the Menu & Settings page and tap the Adapt option.
    • Setting page with red outline around Adapt
  2. On the Home network (WPA2), tap the Home button.
    • Setting page with red outline around Adapt
  3. While on the Home settings page, tap New home password.
    • Home setting page with red outline around New home password
  4. Enter your new password.
    • Edit Wi-Fi page
  5. Tap on the Add to save.

Setting up People Profiles

People profiles allow you to conveniently monitor and manage Wi-Fi access for each person on the network.


During the initial setup, a profile is created automatically using the information provided during account creation. Additional people profiles allow you to quickly set Content Access, Guard settings or set a Time Out on all devices assigned to a person. You can also share access to the TDS Whole Home Wi-Fi app with the additional people added to the network. 


Devices that are not assigned to an individual person remain under the At home profile.  Please note that creating a person using the steps above does not give them the ability to manage the network.

There are two permission sets you can provide the new TDS Whole Home Wi-Fi user:

  • View Only - The user can view TDS Whole Home Wi-Fi features such as Guard and Sense events and network performance, but cannot change or modify settings.
  • Full Access - The user is able to view and manage all TDS Whole Home Wi-Fi features.

Inviting a new user to TDS Whole Home Wi-Fi

  1. Open the People tab and find the person you wish to invite. If they do not already exist, you will need to add them to TDS Whole Home Wi-Fi.
    • People dashboard with red outline on top right plus sign Create a person popup on bottom of screen with red outline
  2. Using the :, open the options for the person and then choose Share TDS Whole Home Wi-Fi app access. If an email is not already associated with the person, you'll be prompted to enter one which will be used to send the invite.
    • People dashboard with red outline on three dots icon Popup on bottom with Share HomePass app access outlined with red
  3. Choose the app access permissions you wish to provide them and then tap Invite.
    • Profile settings with Invite outlined in red in top right corner.

Adding a Person

  1. From the People screen, tap the + button.
    • People dashboard with red outline on top right plus sign
  2. Choose the Create a person option.
    • Create a person popup on bottom of screen with red outline
  3. While on the Home settings page, tap New home password.
    • Home setting page with red outline around New home password
  4. Add a photo using the +, enter the Person name and Email (optional), and tap Next.
    • Edit Profile page with plus outlined in red.
  5. Set their Person profile information. This allows you to control Content access as well as their Guard settings for all their assigned devices while they are connected to the network.
    • Person profile settings page
  6. Tap Done and the person will be added to the list of people
  7. Use the Tap to assign device option under their card. The devices you select will apply the rules set in the previous step to those devices and allow you to monitor and manage the person's internet usage.
    • People page with No device assigned yet. Tap to assign a device outlined in red
  8. Once all devices have been selected and you tap Done, you'll be prompted to assign a Primary device, which is used to determine if they are home. Be sure to choose a device that they will always take with them.
    • Assign devices settings page
  9. Tap Done once a primary device is chosen.
    • Assign primary device settings page

Removing a Person

  1. From the person's detail screen, tap the : on the top right-hand corner.
    • Profile page with three dots outlined in red
  2. Tap Remove person which will remove the profile and historical data consumption information for that person. All previously assigned devices for that person will now be unassigned.
    • Popup with Remove person outlined in red
    3. Note: This does not disable their access to the Wi-Fi if they still have the password.

Assign a primary device to a people profile

  1. Tap the people icon and choose a person.
  2. Ensure the device is already assigned to that person
    • Device manage page
  3. Tap Primary Device and choose a device from the list
    • Assign primary device page

Setting up a Guest Network

Multiple guest passwords can be used under on your TDS Whole Home Wi-Fi network.

  1. Open the Menu & Settings page and tap the Adapt button.
    • Setting page with red outline around Adapt
  2. While in the Guest area under the WPA2, tap New Guest Password.
    • Adapt settings screen with New guest password outlined in red
  3. Enter a name* and a new password.
    • Edit guest password page
  4. Use the drop-down arrow next to Auto-disable Wi-Fi Password and choose one of the options.
    • Further down guest password page device section with devices checked
  5. Add a checkmark next to one or more Shared Home Devices (printer, media player), to allow your guest access to it over the local network.
  6. Tap on the Add to save
  7. *You can set up different device access permissions and Auto-disable Wi-Fi Password settings for each name under the Guest zone.