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Home Help and Support Internet Support

Premium Internet Service Support

Internet Security FAQs

Installing Internet Security

  • Windows Computer

  • Mac Computer

  • Android phone or tablet

  • Apple smartphone or tablet

  • Installing Internet Security on more than one device

Banking Protection

  • I keep seeing a “banking protection active” notification at the top of my browser. What is banking protection?
  • How do I turn off Banking Protection?

Using the Product

  • I have forgotten my password for Internet Security, how do I reset it?
  • I purchased a new device. How do I remove Internet Security from my old device?
  • How can I turn on or turn off the website reputation ratings in search results?

FAQs

  • How do I manage my licenses?

  • Where is my license code?

  • I ordered Internet Security, but didn’t receive an email to install the service. What do I do?

  • Can I provide my licenses to anyone?

Virus Scanning

  • What can I do when the product shows the virus definitions are old or out of date?
  • How do I exclude modified hosts files from scanning?
  • How can I turn on Browsing Protection?
  • Viruses were found, but were not automatically removed. What can I do?
  • How do I exclude a file or folder from scanning?
  • How do I schedule a scan?
  • What do I do when Internet Security detects malware?

Family Rules

  • What is Family Rules and how is it different than Parental Controls?
  • How do I set up Family Rules on my child’s device?
  • Does Family Rules work over mobile data and Wi-Fi?
  • What is App Control?

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TDS Fortune 1000 2022

TDS Telecom®, TDS Metrocom®, TDS TV®, and TDS® are registered trademarks of Telephone and Data Systems, Inc. Fiberville® and USLink® are registered trademarks of TDS Telecommunications LLC. Other product and company names mentioned on the Site may be trademarks of those respective owners. All materials are provided for noncommercial personal use only.

TDS Telecommunications LLC is a subsidiary of Telephone and Data Systems, Inc., recognized as a Fortune 1000® 2022 Company.

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