If your wireless connection to your DSL modem is not working you can perform these troubleshooting steps yourself prior to contacting Technical Support.

  1. Make sure your DSL modem has the wireless feature turned on (often there is a wireless light on the front of the modem)
  2. Make sure your wireless network card is enabled and working (laptop computers often have a switch to turn wireless on and off)
  3. Make sure you are connecting to the correct network or are entering the correct security information when trying to connect to the wireless network.  (If you do not know this information please refer to the instructions for setting up wireless on your DSL modem again)
  4. Shutdown and restart your computer

If this does not produce any results or if you do not feel comfortable with performing these troubleshooting steps, please contact Technical Support at 1-888-call TDS.

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