TDS TV+ Support


Common TDS TV+ Performance Issues & Error Codes

Here you’ll find solutions to common errors and error codes you could experience while using TDS TV+. If you need further assistance, you can reach our support team by calling 1-855-280-1435.

Blue spinning circle stuck on screen

Try to improve the Internet bandwidth to your TDS TV+ Receiver.

  • Move the TDS TV+ Receiver closer to your router
  • Move the router so that it’s closer to your TDS TV+ Receiver
  • Consider connecting the TDS TV+ receiver with a network cable instead of connecting wirelessly
  • Check for appliances causing interference: baby monitors, Bluetooth connections, or microwave ovens. Turn devices off to see if problem is solved.


Voice remote is no longer working properly

Ensure the batteries are properly charged, and/or reconnect your remote to the TDS TV+ Receiver. Detailed instructions on how to do this can be found on our remote troubleshooting page.


Channel guide has incorrect time 

Update TDS TV+ with the correct time. Go to Menu → Device Setting → Device Preferences → Date & Time Select (Automatic).


Repeated shows are showing up as new in OnePass

At this time, any show that is less than 28 days old will be labeled “NEW” even if it has been previously watched.


TDS TV+ app crashing

If the TDS TV+ app crashes during live TV, recording playback or when exiting the app, you may be brought into the last known app that was used. You can exit that app and the TDS TV+ app will restart, showing you the TiVo logo and taking you to live TV.


This is not a problem with your HDMI cable. The error message should clear by pressing the OK button while the message is showing, and then pressing channel up or down. This error will be corrected with a future TDS TV+ system update.


Can’t connect to the Internet—V95

Unplug the power cord from the TDS TV+ Receiver and plug it back in.


Loss of connection—C601/C603

This should resolve itself once the Internet connection is reestablished. Press okay on the error screen. If you are regularly seeing this error, please call technical support at 1-855-280-1435.


Can’t find router serial number or check DHCP Settings—C210

Verify you’re connected to the internet. Unplug the power cord from the TDS TV+ Receiver and plug it back in. If issue continues, please call technical support at 1-855-280-1435.


Unable to watch OnePass (DVR) recordings— V410

TDS TV+ does not allow you to watch recordings from channels you’re not currently subscribed to. If you downgrade your channel package, you’ll still see recordings from channels you were previously subscribed to.


Amazon Fire Stick sign-in—C638

  • Go to “Settings” on your Fire Stick. Press center/OK button.
  • Scroll to “Applications.” Press center/OK button.
  • Scroll to “Managed Installed Applications.” Press center/OK button.
  • Scroll to “TDS TV+ app.” Press center/OK button.
  • Scroll to “Force Stop.” Press center/OK button.
  • Scroll to “Clear data.” Press center/OK button.
  • Scroll to “Clear cache.” Press center/OK button.
  • Launch the TDS TV+ app and the error should be cleared.

For more help with your personal Amazon Fire TV device, visit Amazon’s support page.


Player download failure. Can’t play now—V549 

Error may occur in My Shows or Live TV. Press OK and exit screen and then try again. You can also try waiting a few minutes before trying to load the show again. You can also check the Video on Demand section for the program you're looking for.

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