- What is my Internet data usage?
- How can I access my Internet data usage summary?
- How do I avoid overages caused by others using my Internet service?
- Why does my Internet data usage go up even when I'm not using my Internet service?
- How much usage am I using when I’m online?
- Does the speed of my Internet connection impact my Internet data usage?
- What are “peak”, "non-peak", hours and when do they occur?
- How often is my Internet data usage updated?
- I thought Internet usage was tracked by month. It’s a new month and my usage hasn’t reset.
- What happens if I exceed my Internet plan’s usage limit as listed in TDS’ Terms of Service?
- Is TDS TV traffic included in my monthly Internet data usage?
- Why does TDS provide Internet usage data to customers?
- Why is my first month’s data usage summary less than subsequent months?
Your data usage for any given period is the total bytes sent and received through your Internet connection.
Accessing your data usage summary is easy:
- Go to www.tdstelecom.com/usage.
- If prompted, log in to your account.
- Your data usage summary will appear.
You can also see your Internet data usage information when you’re logged into your account at tdstelecom.com or tds.net. Look in the Internet category of the My Products and Services section.
Ensuring your network is secured with a password, and knowing of all devices connected to the network, are essential to protecting your usage allowance. You should always ensure your router is secure with a strong password and non-identifying network name (ex: not your last name or street address).
There could be several reasons your data usage increases when you’re not using your Internet. Here are the most common problems, along with recommended solutions to help you avoid excessive data consumption:
- An Unsecured Wi-Fi Router –To prevent unauthorized use of your home network and consumption of your data, encrypt and password-protect your home network.
- Oversharing of Wi-Fi Passwords – Only give your home network password to those you trust. If you think your network is being accessed by unauthorized users, change your password to improve your security.
- Streaming Video Players (e.g. Apple TV, Roku, Amazon Fire TV, Chromecast, PlayStation, etc.) – Pause or stop the program you’re streaming in order to stop your video player from consuming data. Simply turning off your TV will NOT stop the player, which will continue to consume data unless it is specifically stopped (or paused).
- File Backup Programs (e.g. iCloud, Dropbox and Google Drive) – Always set automatic backups to occur during non-peak usage hours (12 a.m.–6 a.m. CT).
- Operating System Updates – Schedule these updates to occur during non-peak usage hours (12 a.m.– 6 a.m.).
- File-Sharing Programs (e.g. BitTorrent) – Beware: these types of programs share files from your personal computer with other Internet users. As a result, you are unable to control when or how much of your data is consumed.
Varying types of Internet usage, and combinations of different types of file sizes and downloads, can make calculating future data usage difficult, and this tool should be used to get only a general sense of what your usage might be. The following are estimates on usage.
HD Video Streaming
Each hour measures 2GB
SD Video Streaming
Each hour measures 750MB
Each hour measures 340MB
Each hour measures 35MB
Each hour measures 20MB
Each photo measures 5MB
Each 4-minute audio file measures 6.5MB
A: Not directly. Data usage depends on the amount of information you request and send. Your Internet speed determines how fast you get the information you request and send. The faster the Internet connection, the more data it is able to handle.
Peak hours are the TDS network’s busiest time: 6 a.m.—midnight (Central Time.) During non-peak hours the network is less busy: midnight—6 a.m. (Central Time).
Your monthly Internet data usage summary is updated every 10 minutes. Your 12-month rolling data usage history is updated every hour.
Your monthly usage accumulates according to your billing cycle rather than by calendar month. Your billing cycle is indicated by the day you receive your TDS bill.
For example, if you receive a bill on the 10th of the month, you’re in billing cycle 10. That means, your data usage for the month begins and ends accruing at midnight on the 9th of the month. It automatically resets every billing cycle.
TDS Telecom residential Internet customers are restricted to 500 Gigabytes of bandwidth consumed (uploaded or downloaded) per month. If you exceed this limitation, you may be required to purchase upgraded Internet service for an additional monthly fee. See the TDS Acceptable Use Policy for additional bandwidth-use restrictions*.
No. TDS TV traffic is not counted toward your monthly Internet Usage report.
TDS provides Internet usage data as a courtesy to customers. Many cellular phone plans track Internet data therefore customers are accustomed to knowing exactly how much data they use every month. And some customers like knowing this for their home use, as well.
Your first month’s summary may be less because you became a TDS Internet customer in the middle of the bill cycle. Therefore, your Internet usage accrued for only a portion of the time period.