30-Day Money Back Guarantee Offer: If you are not completely satisfied with your TDS experience within the first 30 days, TDS will give you your money back for Internet, TV, Phone, and Wi-Fi+ services billed within the 30-day window. Customer must provide notice of disconnection prior to 30 days after installation and request the “Money Back Offer” at time of disconnection. Dish TV, Pay-per-view charges, charges for unreturned equipment, advanced installation, battery backup purchase, and international calling charges will not be refunded. Offer is limited to new TDS customers without TDS service in the past 12 months, or existing customers with newly added TDS Internet, TV, phone, and/or Wi-Fi+ service. Offer cannot be combined with the Video Service Switching Cost Reimbursement Offer. Please allow 4-6 weeks for refund crediting. Offer cannot be utilized multiple times and is not transferrable.
High-Speed Internet: Availability varies and speeds shown may not be available at all service addresses. Certain speeds are only offered in areas served by TDS Fiber. Speed ranges shown are expressed as “up to” to represent network capabilities between customer location and the TDS network. Most customers can expect to receive a stable speed within the range of the product purchased as allowed by the quality and capability of the connection; however, actual speeds experienced by customers vary and are not guaranteed. Some customers may receive lower than the indicated speed range. Speeds vary due to various factors, including but not limited to: distance from switching locations, network equipment, delivery technology, and external/internal network conditions. Speed tests may produce inconsistent results due to various factors, including the speed test program or website used, the number of devices connected to the customer’s modem, and whether the speed test is conducted over Wi-Fi. Customers that are not receiving the indicated speeds may cancel their service or downgrade to a lower-speed service without any termination or switching charges. Otherwise, a $15 service charge will apply to existing customers who switch plans without increasing speed or adding qualifying service. In order to maximize Internet speeds above 100Mbps, a compatible network interface card is required.
In order to maximize Internet speeds above 100Mbps, a gigabit wired Network Interface Card (NIC) and/or a more advanced wireless NIC, preferably 802.11ac or higher is needed.