TV General Information Notice
TDS TV+ General Information Notice
Products and Services Offered
TDS TV+ for Business service offered by TDS Telecommunications Corp. (“TDS”) varies per commercial establishment: Commercial Public (hospitality) offers three Bar and Restaurant lineup choices: Business Access, Business Explore (provides additional channels beyond Business Access), and Business Voyage Voyage (provides additional channels beyond both Explore and Access) and must include designation of viewing area occupancy. Commercial Private (non-hospitality) offers categorical lineup tiers: Business Access, Business Entertainment (provides additional channels beyond Business Access), and Business Voyage (provides additional channels beyond both Entertainment and Access). Programming varies by community and is subject to change at any time. All tiers include local programming and may include franchise-required channels. High-Definition (HD) programming is offered with all tiers and requires a TDS TV+ Receiver.
Regional Sports Networks (RSNs) are offered for an additional monthly charge.
In addition to the programming services, TDS may also offer (at an additional monthly charge) high-speed Internet service and telephone service. TDS continually reviews programming options and frequently updates the channel lineup. For the most current information about programming included in the above tiers, please visit our Web site at tdsbusiness.com/tv. All TDS TV for Business tiers require a TDS TV+ Receiver for each television. The electronic program guide is included with any TDS TV+ for Business subscription.
Billing Terms and Conditions
Services are provided at the rates and terms set forth by TDS at tdsbusiness.com/tv and by local tariff, if applicable. All bills are due 30 days from date of bill. If allowed under applicable tariff, a late charge of 1-1/2% per month, or the highest permissible amount chargeable by law, whichever is less, may be charged on any unpaid balance owed to TDS that remains unpaid for 30 days or more after the date of the bill. For current pricing and availability of TDS TV+ for Business products and service, please visit tdsbusiness.com/tv or call us at 1-866-983-7249.
Requesting Service
Customers can request TDS TV+ for Business service by calling 1-866-983-7249 or by accessing information on our Web site at tdsbusiness.com/tv. Upon receipt of request for service, customers will be advised of installation details and pricing information. TDS does not require a downpayment or deposit to get service. However, deposit payments may be required when possible fraud is suspected.
TDS bills services in advance. Customers may see more than one line with charges per service listed. This is true if the new service covers more than one invoicing period. Information about reading a TDS bill is available at tdsbusiness.com/tv.
Installation
All installations will be scheduled a minimum of 5 business days from the time of order. This allows processing, network readiness, and underground line location to be complete. A person 18 years of age or older must be present for the installation.
Access
Access to the customer premise is necessary. By ordering service, TDS has the right to enter your property at the service address to install service, audit, and repair and/or maintain equipment. By accepting service, you also grant TDS any easement or rights-of-way needed to render services to your property. If TDS is unable to gain reasonable access to your property to initiate or maintain service, TDS reserves the right to discontinue service. Additionally, if you rent your space, your landlord may need to provide permission prior to installing our IPTV facilities. If customer is not able to gain permission from the owner and/or controlling party, TDS is not obligated to provide service.
Business Wiring and Equipment
For new and existing single unit installations, the wiring from the demarcation point, as defined by the Federal Communications Commission (FCC), shall become a fixture to the realty upon installation.
A Field Service Technician will assess wiring requirements at the time of installation and inform the customer prior to work being performed. Additional wiring may be subject to normal labor rates and billed for the first hour, then in 15-minute increments.
TDS provides a defined quantity of TDS TV+ Receivers to be installed and wired with the initial installation of TDS TV+ for Business service. Specifications about the installation can be found in promotional disclaimers and at tdsbusiness.com/tv. Customers may order additional TDS TV+ Receivers for an additional monthly rental fee.
If a customer requires additional TV locations or adds TDS TV+ Receivers after the initial installation, normal labor rates will apply and be billed for the first hour, then in 15-minute increments.
The TDS TV+ Receiver or receivers are provided to the customer for use in connection with the receipt of the TDS TV+ for Business service, and remain the property of TDS. Upon any termination of the service, customer agrees to return all TDS TV+ Receivers (including remotes and any other related equipment provided) in good working condition to TDS, or the customer will be responsible for the full cost of the equipment. The customer is responsible for any damage to TDS TV+ Receivers or other equipment provided by TDS.
Rental and Leased Properties
If you do not own your premises or your unit is part of a multi-tenant environment (e.g., multi-dwelling unit), you warrant that you have obtained permission from any necessary party, including but not limited to the owner, landlord, or building manager, to allow TDS and its subcontractors reasonable access to install, maintain, and repair the Service and to make any alterations TDS deems appropriate for the work to be performed.
You acknowledge that TDS may use existing wiring, including altering the wiring and removing accessories, located within your unit (“Inside Wiring”). You warrant that you own or control the Inside Wiring, and give TDS permission to use, alter, and remove equipment from, such wiring. Without limiting any other provisions of this document, you agree to indemnify TDS from and against all claims by an owner, landlord, building manager, or other party in connection with installation, maintenance, repair, or provision of the Services.
Reporting a Problem
If the customer has a technical problem related to the TDS TV+ for Business network, no charges for the trouble call will apply. In all other cases, and where the problem is a result of unauthorized tampering with equipment owned by TDS, a trouble call charge may be assessed. To report a problem with your TDS TV+ for Business service, please call 1-866-983-7249.
Using TDS TV+ for Business
Information on how to use TDS TV+ for Business services can be found in the TDS TV+ for Business User Guide, which is provided at the time of the installation. For the most current User Guide, please visit tdsbusiness.com/tv.
TDS TV+ for Business Programming
A channel lineup for your community is included in the installation kit. For the most current channel lineup, please visit tdsbusiness.com/tv.
Problem and Complaint Procedure
The TDS help desk is available to assist with any problems 24 hours a day, 7 days a week. Local Field Service Technicians are available to address service-related issues requiring a premise visit Monday through Friday during normal business hours. To report a problem, please call 1-866-983-7249 to determine if your problem can be resolved over the phone or if it requires a business visit.
TDS follows the Customer Service guidelines set forth by the FCC. TDS makes all attempts to resolve issues using our local personnel. If, after working with local personnel, a customer has an unresolved complaint with service or equipment, write a brief explanation of the complaint and actions taken and mail it to our corporate office:
TDS
ATTN: TDS TV for Business Product Support
525 Junction Rd.
Madison, WI 53717
Or email it to tdstv@tdstelecom.com.
The local franchise authority is also available to help resolve complaints and ensure compliance with laws and regulations. Please consult the local franchise authority listed in the TDS TV section on the monthly bill statement.
