Setting up Your Personal Mailbox (New Customers Only)

  1. Dial your access number.
  2. When prompted, enter 10-digit mailbox number followed by *.
  3. If you are a new customer enter your temporary passcode.
    • Please call 1-800-CALL TDS (1-800-225-5837) for your temporary pass code. 
  4. The system tutorial will begin. It will instruct you to:
    • Enter private passcode that you would like to retain (4 to 10 digits long).
    • Your greeting (followed by #).
    • Your name.
  5. Follow the instructions to the end. If you do not complete the tutorial, the changes you make will not go into effect.

Accessing Voice Mail/Retrieving Messages 

1. Dial your home phone number.
2. During your greeting, press *.
3. Enter your passcode.

Note: You can also dial your general access number and then enter your 10-digit phone number.

User Commands


If you want to: 

P (7)

Play your messages.


pause for 30 seconds.

K (5)

Keep the message

D (3)

Delete the message


rewind 5 seconds


fast forward 5 seconds

X (9)

Exit mailbox

User Options

Press U (8) to enter User Options, then:

G (4)

to change Greeting.

N (6)

to re-record/change Name.

P (7)

to change Passcode.

X (9)

to Exit User Options.

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