TDS Internet Support

Understanding TDS Equipment

TDS Modems/Router

Your TDS modem/router combo provides a direct ethernet or wireless connection to your broadband internet. The modem part of the TDS equipment provides a Ethernet/Wired  connection directly from your broadband network within the home to a ethernet capable device.  The router part of the TDS equipment provides a WI-FI/ Wireless connection to any wireless capable device within the home. One equipment that offers two different ways to connect to your broadband network.

We provide the TDS Modem/Router combo when setting up internet at your home. Common TDS Modem/Router are; Zyxel, Actiontec, Plume and eero's, These equipment's can be used on a DSL or FIBER internet set up,  If you cancel your Internet service, you’ll have to return the equipment from this list that you may have at home.

Wi-Fi extender

TDS offers WI-FI extender's as a add on Premium that can be a part of your internet plan commonly known as TDS Wi-Fi+ service. TDS mainly offers this add on service with Fiber set-up with a PLUME or EERO equipment, but this add on can also be used on a DSL set up, The main purpose of this service is to provide Wi-Fi coverage to hard-to-reach areas in your home where there is dead spots or very weak WI-FI signal. If you cancel your Internet service, you’ll have to return any Wi-Fi extenders.

Optical Network Terminal (ONT)

The ONT helps provide Internet to your home. It changes fiber light waves back to electrical waves. Then, it converts the waves to an electrical signal over Ethernet line to your Wi-Fi gateway.

We install an ONT when internet is first set up at your home, and it should never be removed. You may find one outside your home or inside your garage, closet, or utility area. The types of ONTs we use include Calix, Adtran, and Nokia.

Ethernet jack

Our field techs install Ethernet jacks when your ONT isn’t close to your Wi-Fi gateway. Plug your TDS modem into this jack after Internet service is ordered. It should never be removed.