When upgrading, downgrading, terminating, or moving* your TDS services, certain equipment provided by TDS must be returned. Upon request, you’ll be sent a return kit with a pre-paid shipping label to use to send back equipment.
To avoid unreturned equipment charges, TDS must receive the return-kit with all TDS equipment on your account within 30 days of termination of service.
Keep your return receipt or tracking number for your records. Please allow up to two weeks for the return to process and your account to reflect these changes.
Got a question about returning equipment? You can Contact Us and we’ll get back to you within 3 business days.
*Depending on the address you are moving to, you may be able to use the same devices. A customer service representative will provide direction at the time the order is placed.