When upgrading, downgrading, terminating, or moving* your TDS services, equipment provided by TDS must be returned. Upon request, customers will be sent a return-kit with a pre-paid shipping label to send equipment back to TDS.
To avoid unreturned equipment charges, TDS must receive the return-kit with all TDS equipment on your account within 28 days of termination of service.
If equipment is not received by TDS within that time, or if returned equipment is damaged due to misuse, equipment charges will be added to your account. Keep your return receipt or tracking number for your records. Please allow up to two weeks for the return to process and your account to reflect these changes.
Customers will not be charged for unreturned cords or remote controls.
Got a question about returning equipment? Didn’t receive your return-kit? Do you need assistance returning equipment? Contact Us and we’ll get back to you within 3 business days.
*Depending on the address you are moving to, you may be able to use the same devices. Our Customer Service Representative will provide direction at the time the order is placed.