If you need to cancel your service(s), please call TDS®. If we have not received a request to disconnect your service(s), you will continue to be billed for your regular monthly service charges. If you want to discontinue services, please call 1-888-CALL-TDS (225-5837).
Note: For security purposes, all callers must be appropriately verified before TDS can discuss or make changes to accounts and services.
Final TDS Bill Information
If you are cancelling services, you may be responsible for the full billing period of the current bill cycle. Charges are listed by service type and the dates shown indicate the time to which charges apply. Most service is subscription-based, which means refunds or credits do not apply if you cancel before the end of your billing period.
Example: If you request a disconnect on the October 25 and your billing cycle began on the October 16, you’d be responsible for the full billing period service charges from October 16 to November 15. Service charges will/may not be credited back to the date of disconnect, October 25.How to Make Your Final Payment
After your services are disconnected, you’ll no longer have access to the TDS online payment system (ePay). TDS has 3 options for paying any final balance after you have disconnected your services.
- Mail a check for your final balance to:
TDS Payment Center
P.O. BOX 94510
Palatine, IL 60094
- Pay over the phone through our automated payment system ($3.95 fee)
- Pay online with the TDS rush payment ($4.95 fee)
Returning TDS Equipment After Service Cancellation
When you cancel your TDS service(s), certain equipment provided by TDS must be returned. Some equipment may be exempt—when you request service cancellation, our team will confirm any items requiring a return.
What to Expect
If you have equipment to return, after cancellation you’ll receive a kit that includes:
- A return box
- A prepaid UPS shipping label
How to Return Your Equipment
Once you receive your return kit, follow these three simple steps:
- Pack the Equipment
- Pack all TDS equipment confirmed for return in the return box.
Note: To avoid unreturned equipment charges, TDS must receive your return within 30 days of service cancellation.
- Pack all TDS equipment confirmed for return in the return box.
- Apply Shipping Label
- Affix the prepaid UPS shipping label to the outside of the box.
- Ship the Box
- Drop off the return box at any authorized UPS location or drop box.
Call 1-800-742-5877 or visit Pickup and Drop-Offs | UPS - United States to find a location near you.
Keep your return receipt or tracking number for your records. Please allow up to two weeks for the return to process and your account to reflect any applicable adjustments.
See the Equipment Return Guide for more details.
If you have a question about returning equipment, contact us and we’ll get back to you within 3 business days.
For details on proper disposal of equipment that doesn’t need to be returned, see Electronics Recycling/Disposal.
Porting Phone Number to Another Provider
If you wish to port your home phone number to another provider, please keep your current TDS services until the porting process is complete.
Once the porting process is complete, contact TDS at 1-888-233-0001 to cancel any remaining services, such as internet or television.
