What is the Lifeline Program?
The Lifeline Program is a government program that provides a monthly discount on communications services which may include broadband internet, phone (landline or wireless), or bundles to eligible low-income households.
The Lifeline discount can lower or eliminate the cost of your monthly phone or internet bills. Only one discount is available per household for internet, landline or wireless service, but not all three.
(Except for California—California residents should go to https://californialifeline.com/en)
If you have a household income that is at or below 135% of the Federal Poverty Guidelines or if you participate in one of the following programs, call us today to discuss your options:
- Food Stamps (Supplemental Nutrition Assistance Program (SNAP))
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Veteran's Pension and Survivor’s Pension Benefits
Additionally, if you reside on Tribal lands, you may be eligible to receive Tribal Enhanced Lifeline credits.
Lifeline is non-transferable and only eligible consumers may enroll in the program. Other criteria established on a state level may also qualify you for Lifeline assistance. You can learn more about Lifeline by visiting: www.lifelinesupport.org/
To check on eligibility requirements for Lifeline or find an application, please find your state in the list below. If you need assistance, call at 1-888-CALL-TDS.
- Oregon - Contact the Oregon Public Utilities Commission 800-848-4442 or access an OTAP/Lifeline application online at http://www.rspf.org
- Pennsylvania - Application
- Tennessee - Application
- South Carolina - Application
- Vermont - Contact the Vermont Prevention Assistance, Transition & Health Access (PATH) Dept. to determine eligibility (800-287-0589). Senior Help Line is 800-642-5119
- Virginia - Application
- Washington - Application
- Wisconsin - Application
There is a 60-day requirement to retain TDS' service if a successful Lifeline applicant receives a voice product from TDS or a 12-month requirement if the successful Lifeline applicant receives an eligible broadband product from TDS.
To: California Customers - We are obligated to provide you with the following information regarding the phone Lifeline program. Once the California LifeLine Administrator approves your eligibility to receive the California LifeLine discounts, you have to keep your California LifeLine discounts with the same phone company for 60 days. The 60-day clock begins when the California LifeLine discounts start. After staying with the same phone company for 60 days, you may choose to remain with the same phone company or to change to a different phone company while keeping the California LifeLine discounts. This requirement means that you can only transfer your California LifeLine discounts to a different phone company once every 60 days. Transferring your California LifeLine discounts to a different phone company restarts the 60-day clock.
You MAY cancel your phone service or switch phone companies at any time. However, if you are still within the 60-day clock and you cancel your phone service or switch phone companies, then you will stop receiving the California LifeLine discounts. There are ways to transfer your California LifeLine discounts to a different phone company sooner such as you move to a new address or your phone company fails to provide phone service. To learn more, go to Program Guidelines at www.californialifeline.com.