How to receive Lifeline Program benefits
What is the National Lifeline National Verifier?
The National Verifier is Lifeline’s centralized application system. It determines whether consumers are eligible for Lifeline. The Universal Service Administrative Company (USAC) manages the National Verifier and provides customer service to consumers through the Lifeline Support Center.
Step 1. Apply
To determine if you qualify for Lifeline benefits, visit https://www.lifelinesupport.org/do-i-qualify/.
You may apply online or print an application at www.lifelinesupport.org.
TIP: If you apply online, jot down the information provided or if apply via mail, make a copy of the application. The information you provided to the National Verifier is needed in Step 2.
Because the National Verifier determines Lifeline eligibility, TDS cannot receive your Lifeline application.
Step 2. Contact TDS
If the Lifeline National Verifier approves your application and you receive a Lifeline Application ID (ex. Qxxxxx-xxxxx). contact TDS at 1-888-CALL TDS (1-888-225-5837).
You will need to provide TDS the exact information you entered on the Lifeline application. This may include:
- Your legal name, date of birth, last four digits of your social security number, which may include a child/dependent if qualifying through someone else.
- The National Verifier assigned Lifeline Application ID
If your enrollment is approved, the Lifeline benefit discounts will be applied to your bill within two billing cycles. If enrollment fails, you will receive a letter advising you about your next steps.
For information or questions about the National Verifier process or questions about your application, please visit USAC at www.lifelinesupport.org or contact USAC at 1-800-234-9473.
Contact TDS if you have questions about Lifeline, eligibility or need assistance at 1-888-CALL-TDS.
Don’t participate in the federal criteria (i.e., SNAP, Medicaid)? No problem. You may still qualify for New York state discounts
If you do not meet the FCC Lifeline Programs’ qualifications, you may still be eligible for the New York State Lifeline Program. This state program offers a service discount to be deducted from basic telephone service only for qualified applicants.
For the New York State Lifeline Program, applicants must certify they do not qualify for the FCC Lifeline Program and do receive benefits from one of the following programs:
- Low Income Home Energy Assistance Program (LIHEAP)
- National School Lunch Program’s free hot lunch program
- Temporary Assistance for Needy Families/Safety Net
There is a different application process for the New York State Program. You must use the attached PDF which contains instructions on completing the application and where it should be sent.
New York State Discount Application (PDF, 481 KB)
If your application is approved, the Lifeline benefit discounts will be applied to your bill within two billing cycles.
If you have questions concerning your application or eligibility, please contact TDS at 1-888-CALL-TDS.
