How to receive Lifeline Program benefits
The Idaho Telephone Service Assistance Program (ITSAP) offers a monthly discount for your landline telephone service. The ITSAP discount is not available for broadband only (internet) service. However, the federal Lifeline program can be used towards qualifying broadband only (internet) service. To qualify for ITSAP, you or someone in your household must participate in SNAP, Medicaid, SSI, or Temporary Assistance for Needy Families (TANF). For more information about ITSAP, visit ITSAP Information.
What is the National Lifeline National Verifier?
The National Verifier is Lifeline’s centralized application system. It determines whether consumers are eligible for Lifeline. The Universal Service Administrative Company (USAC) manages the National Verifier and provides customer service to consumers through the Lifeline Support Center.
Step 1. Apply
To determine if you qualify for Lifeline benefits, visit https://www.lifelinesupport.org/do-i-qualify/.
Note: in
You may apply online or print an application at www.lifelinesupport.org.
TIP: If you apply online, jot down the information provided or if apply via mail, make a copy of the application. The information you provided to the National Verifier is needed in Step 2.
Because the National Verifier determines Lifeline eligibility, TDS cannot receive your Lifeline application.
Step 2. Contact TDS
If the Lifeline National Verifier approves your application and you receive a Lifeline Application ID (ex. Qxxxxx-xxxxx). contact TDS at 1-888-CALL TDS (1-888-225-5837).
You will need to provide TDS the exact information you entered on the Lifeline application. This may include:
- Your legal name, date of birth, last four digits of your social security number, which may include a child/dependent if qualifying through someone else.
- The National Verifier assigned Lifeline Application ID
If your enrollment is approved, the Lifeline benefit discounts will be applied to your bill within two billing cycles. If enrollment fails, you will receive a letter advising you about your next steps.
For information or questions about the National Verifier process or questions about your application, please visit USAC at www.lifelinesupport.org or contact USAC at 1-800-234-9473.
Contact TDS if you have questions about Lifeline, eligibility or need assistance at 1-888-CALL-TDS.
