Index
Overview of Your Rights as a California Resident
Overview of Your Rights as a California Resident
The CPRA provides California residents with specific rights regarding their Personal Information. California residents include current or former customers, associates, contractors, or those with other business relationships with TDS. In addition to having information about Personal Information collected and the purposes for which it will be used (please see the California Privacy Rights section of the Privacy Policy), California residents have the following five rights:
- To request to receive information regarding Personal Information collected by TDS (Right to Access);
- To request the erasure of your Personal Information held by TDS (Right to Delete);
- To request to correct inaccurate Personal Information maintained by TDS (Right to Correct);
- To request TDS limit the use of Sensitive Personal Information (Right to Limit Use); and
- To opt-out of the sale of Personal Information by TDS. (Right to Opt-out of Sale).
Exercising Your Rights
Right to Access
Under the CPRA, California residents may request access to their Personal Information. If you are a current California resident, you may use our California Privacy Rights Request Form to request access to your Personal Information. You may also contact us by calling TDS' Customer Care team at 1-855-220-2592. Telephone requests are accepted M-F from 7AM to 8PM CT and Saturday 8 AM to 6PM CT. TDS must verify your identity before fulfilling these requests. Please see information below about identity verification. For verified requests, we will provide you with a copy of your Personal Information collected and maintained by TDS. If TDS is unable to fulfill your request in its entirety, we will provide an explanation along with a partial response. The request will be fulfilled within 45 days of submission, or an extension notification will be provided. Please see the California Privacy Rights section of the Privacy Policy for more information.
Right to Delete
Under the CPRA, California residents may request the erasure of their Personal Information. If you are a current California resident, you may use our California Privacy Rights Request Form to request the deletion of your Personal Information by TDS and, if applicable, our Service Providers and Contractors. You may also contact us by calling TDS' Customer Care team at 1-855-220-2592. Telephone requests are accepted M-F from 7AM to 8PM CT and Saturday 8 AM to 6 PM CT. TDS must verify your identity before fulfilling it. Please see information below about identity verification. Please note that under certain circumstances, TDS is not required to delete information. For example, when your personal information is necessary to provide service or comply with law. If you request that we delete your information and we cannot, we will let you know what we did not delete and why. Please see the California Privacy Rights section of the Privacy Policy for more information.
Right to Correct
Under the CPRA, California residents may request the correction of inaccurate personal information maintained by TDS and, if applicable, our Service Providers and Contractors. If you are a current California resident, you may use our California Privacy Rights Request Form to request a correction. You may also contact us by calling TDS' Customer Care team at 1-855-220-2592. Telephone requests are accepted M-F from 7AM to 8PM CT and Saturday 8 AM to 6PM CT. TDS must verify your identity before fulfilling the request. Please see information below about identity verification. The request will be fulfilled within 45 days of submission, or an extension notification will be provided. Please see the California Privacy Rights section of the Privacy Policy for more information.
Right to Limit Use
Under the CPRA, California residents may request that companies limit the use or disclosure of their sensitive personal information as defined by the CPRA. If you are a current California resident, you may use our California Privacy Rights Request Form to exercise this right. You may also contact us by calling TDS' Customer Care team at 1-855-220-2592. Telephone requests are accepted M-F from 7AM to 8PM CT and Saturday 8 AM to 6PM CT. TDS will verify your identity as necessary to fulfill your request. Please see information below about identity verification. Please note that under certain circumstances, TDS is not required to change its practices. For example, when your sensitive personal information is necessary to provide service or comply with law. Please see the California Privacy Rights section of the Privacy Policy for more information.
Right to Opt-out of Sale
Under the CPRA, California residents may direct TDS not to sell Personal Information to third parties. Third parties under the CPRA does not include trusted business partners who have access to personal information necessary to support TDS business purposes such assisting TDS to fulfill orders, process payments, and complete audits. These trusted business partners are also known as service providers or contractors, and they are prohibited from using or disclosing Personal Information for any purpose other than supporting TDS. If you are a current California resident, you may use our California Privacy Rights Request Form to opt-out of the sale of your personal information to third parties. You may also contact us by calling TDS' Customer Care team at 1-855-220-2592. Telephone requests are accepted M-F from 7AM to 8PM CT and Saturday 8 AM to 6PM CT. TDS will verify identity before fulfilling a request. Please see information below about identity verification. Please see the California Privacy Rights section of the Privacy Policy for more information. In addition, although the use of cookies may not be a sale, TDS provides an opportunity to opt-out of some cookies. Please see below for more information on how to opt-out of cookies.
Verification
It is important that TDS verify your identity before fulfilling a request. If you sign-in via My Account before completing your request or supply your PIN when calling TDS, you will be verified. If you are unable to do that, the form will guide you through the verification process.
TDS does not require you to create an account with us to make a request. However, for our customers with My Account, we recommend using this channel to authenticate your request as it will be the most efficient for you.
Fulfillment Process
TDS will confirm receipt of your request and make an effort to fulfill verified requests within a reasonable time with the target of 45 days for a Right to Access, Right to Delete, and Right to Correct requests and 15 days for Right to Right to Opt-out of Sale or Right to Limit Use requests. In some cases, we may need additional time to respond to Right to Access, Right to Correct, or Right to Delete requests. Should that occur, TDS will contact you so you know the reason(s) for the delay and when you can expect the request to be fulfilled.
Cookie Preferences
TDS websites and mobile applications use our own cookies and may also use service provider, contractor, or third-party cookies. Through the use of cookies, Personal Information may be collected and then shared, disclosed, or transferred to others. If you wish to opt-out of cookies, please see the banner that appears on the bottom of TDS web pages to opt-out. Those requests will take effect immediately and without confirmation or correspondence from TDS. For more information on cookies, please see our Privacy Policy.
Discrimination
TDS will not discriminate against California residents who exercise their CPRA rights.
For More Information
Please see the California Rights section of the Privacy Policy for more information on TDS’ practices regarding the collection, use, disclosure, and sale of personal information and the rights of California residents. California residents may also direct CPRA-specific questions via email to TDS at: privacy@tdstelecom.com.
