TDS® combining employees into one Knoxville location
Effective mid-December, TDS Telecommunications Corp. (TDS®) will be closing its business office on Kingston Pike in Knoxville, Tenn. The employees will relocate to the nearby office on Investment Drive.
TDS has been analyzing customer visits to the office on Kingston Pike for an extended period of time to understand customer service needs and identify opportunities for efficiency improvements.
“What we discovered is that few customers are visiting our Kingston Pike office,” says John Sango, vice president of Customer Contact Operations for TDS. “They tend to call us when it’s most convenient for them, or use the Internet to access information and pay their bills.”
Customers who currently visit the local office to make payments will need to make new arrangements. According to TDS, customers will be receiving more details with their monthly statement. TDS advises customers to watch for their billing statement, look for the notice, and to read it carefully. For assistance, residential customers can call 888-CALL-TDS (888-225-5837); business customers can contact a TDS business advisor at 888-837-3050.
“TDS is committed to growing with the community and meeting the needs of our customers by providing exceptional products and services,” adds Sango. “We understand the sensitivity to change and appreciate our customer’s flexibility as we make this necessary adjustment to our operations.”
TDS offers a self service feature, which allows customers to get detailed account information and make payments over the phone (at no charge) with a debit card, credit card, or checking account by calling 1-888-CALL-TDS. Customers can also make payments online at www.TDS-ePay.com or by mailing their payment via the U.S. Postal Service.
Customers are encouraged to use the above payment options; however, for anyone wishing to make cash payments, TDS has made arrangements with Western Union Agency and Wal-Mart. Customers choosing the Western Union or Wal-Mart option should allow 5-7 business days for the payment to be processed. It’s important to note that these payment locations do not have access to TDS customer account information, so customers must have their account information. Participating Western Union Agencies include:
Rental Depot, 4409 Chapman Hwy, Knoxville
Azteca Market, 5223 Clinton Way, Knoxville
South Side Market, 1316 Maryville Pike, Knoxville
TA Knoxville, 608 Lovell Rd, Knoxville
Kroger, 730 Watkins Rd, Maryville
Kroger, 9501 Northshore Dr, Knoxville,
Kroger, 9161 Middlebrook Pike, Knoxville
Kroger, 189 Brooklawn St, Farragut
The TDS Technical Response Team will continue to be available locally, providing installations and repairs for home and office service. Call 888-225-5837 and select the appropriate option to add, change and remove services, or to report telephone or Internet trouble.
“We appreciate your business and look forward to serving your communications needs for many years to come,” Sango stated.
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