10-digit dialing coming to 29 area codes, 19 states where TDS serves

Requirement effective Oct. 24, 2021

Residents in 29 area codes and in 19 states where TDS offers services will be required to dial 10 digits (area code + phone number) for all local calls starting Oct. 24, 2021. On and after this date, local calls dialed with only seven digits may not be completed, and a recording may inform customers that your call cannot be completed as dialed. The recording will ask customers to please hang up and redial with 10 digits. 

Before Oct. 24, customers should reprogram automatic dialing equipment and other devices now programmed with seven digits. Residents and businesses should check with security or alarm companies to make sure their systems are programmed to handle the new 10-digit dialing pattern.

Products that will need to be changed to 10-digits could include: life safety systems, VoIP and Private Branch Exchange (PBX) systems, electronic telephone sets, auto-dial systems, multi-line key systems, fax machines, internet dial-up numbers, alarm and security systems, gates, speed dialers, call forwarding settings, and voicemail services. All such devices will need to be reprogrammed with 10-digits by Oct. 24, 2021.

Residents and businesses should also check their business stationery or advertising materials to ensure the area code is included.

This new change to 10-digit dialing will prevent people from calling the new 9-8-8 emergency phone line by mistake. Area codes that currently use "988" as the first three numbers of a seven-digit telephone number are required to change to 10-digit dialing.

Beginning July 16, 2022, dialing 9-8-8 will connect people to the National Suicide Prevention and Mental Health Crisis Lifeline, as proposed by the Federal Communications Commission (FCC). The FCC hopes that a shorter, easy-to-remember number will more efficiently provide people with help when they need it most. However, until July 16, 2022, people should continue to call 1-800-273-TALK to reach the Lifeline.

In an emergency that requires immediate assistance from the police, fire department, or ambulance, dialing 911 is still the number customers should use. 

Important things to note

-          Your phone number and area code will remain the same.

-          The price for both local and long-distance calling will not change for TDS customers.

-          Long-distance calls will still be made by dialing 1 + area code + phone number.

-          Make sure anything that uses or displays your phone number, or the phone numbers of others is updated to include the area code. This could include any of the following: business stationery and marketing materials, home security systems, contact lists, voicemail services, fax machines, and life safety systems.

TDS impacted states and area codes include:
Alabama – 251
Arizona – 520 and 928
California – 209 and 530
Colorado – 970 and 719
Georgia – 912
Indiana – 574
Michigan – 616, 906, 989
Minnesota – 218 and 952
Mississippi – 662
New Hampshire – 603
New Mexico - 575
New York – 607
Ohio – 513
Tennessee – 731 and 865
Texas - 806
Vermont - 802
Virginia – 804
Washington – 509
Wisconsin – 262, 414, 608, 920

If you have any questions regarding any information provided in this notice, call 1-888-CALL-TDS or visit www.tdstelecom.com. You can also visit the FCC website.

Media Contact: Cheryl McCollum | Associate Manager - Communications | TDS Telecom | 608-664-2388 | cheryl.mccollum@tdstelecom.com  

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

TDS Telecom, headquartered in Madison, Wis., employs 3,400 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.

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