TDS provides post-disaster consumer protection measures for customers in California

As California residents continue to monitor storms and natural disasters, TDS Telecommunications LLC (TDS®) will abide by several post-disaster consumer protection measures.

In the event the Governor of California or the President of the United States declare a state of emergency in your area that results in the loss or disruption of landline telephone service or in the degradation of the quality of landline telephone service, TDS shall provide the following protections to residential and small business customers* for a duration of at least 12 months from the date of the state of emergency declaration or as appropriately determined by the California Office of Emergency Services:

  1. Waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features, and messaging services;
  2. Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services;
  3. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises;
  4. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire Plan;
  5. Waiver of the fee for up to five free jacks and associated wiring for Inside Wiring Plan customer upon their return to their permanent location; and
  6. Waiver of the fee for one jack and associated wiring for non-Plan customers upon their return to their permanent location.

California’s recent Corral Fire—the state’s biggest wildfire so far this year—is as an unfortunate reminder of the devastation caused by natural disasters. During a disaster situation, keep track of situational developments by listening to the news, authorities, and visiting websites like https://fire.ca.gov/incidents. Residents should also create a disaster preparedness plan so you’re ready if something happens.

For more information, please contact TDS at 1-888-CALL-TDS.

Media Contact: Garrett Seymour | Brand Journalist | TDS Telecom | 608-664-5529 | garrett.seymour@tdstelecom.com

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

TDS Telecom, headquartered in Madison, Wis., employs 3,400 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.

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