Last updated: September 10, 2025
By requesting, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting (“Opting In”) to receive one or more text messages from TDS Telecommunications LLC and/or its subsidiaries (“TDS”), you agree to accept these Text Message Terms.
PLEASE NOTE:
These terms contain a mandatory arbitration agreement. Please review the arbitration agreement in Section 11 carefully, as it requires you to resolve all disputes with TDS on an individual basis through final and binding arbitration. It also requires you to forgo jury trials, class actions, and all other types of court proceedings of any and every kind. By accepting these Text Message Terms, you expressly acknowledge that you have read and understand the arbitration agreement, and have taken time to consider the consequences of this important decision.
1. These terms and conditions apply to text messages sent to you by TDS. Texts may include appointment reminders, notifications related to your account or services, marketing, and/or billing and payment information. The number of text messages you will receive from us varies.
2. You can cancel text messaging from TDS at any time. Just text "STOP" in reply to the short code (the 5 or 6-digit number) that sent the text. TDS uses different short codes for different purposes so that you can cancel different types of texts. After you text "STOP" to a TDS short code, we will send you a text message to confirm that you have been unsubscribed from that list. After this, you will no longer receive text messages from that specific short code. If you want to join again, you can text “START” to the short code, and we will start sending text messages to you again from that number.
3. If you are experiencing issues with the text messaging program you can reply to the short code with the keyword “HELP” for assistance, or you can get help directly by calling 1-888-233-0001 or visiting our website at www.tdstelecom.com/contactus.
4. IMPORTANT: If you receive a text from a phone number you do not recognize stating that it is from TDS and making a suspicious request (like asking for your payment information or password) make sure you take steps to protect yourself from fraud. TDS will never ask you for payment information or your account password via text.
5. Neither TDS nor the carriers are liable for delayed or undelivered text messages.
6. Message and data rates may apply to any messages you send to or receive from TDS. If you have any questions about your text or data plan, please contact your wireless provider.
7. If you have any questions regarding your privacy, please read our privacy policy at https://tdstelecom.com/policies/full-privacy-policy.html.
8. Our Service Terms and other relevant policies for residential customers can be found here: https://tdstelecom.com/policies.html. Our Service Terms and other relevant policies for business customers can be found here: https://tdsbusiness.com/policies.html.
9. CLAIMS LIMITATION. YOU MAY NOT INITIATE ANY CLAIM OR OTHER ACTION, REGARDLESS OF FORM, ARISING OUT OF TDS’ TEXT MESSAGING PROGRAM OR THESE TERMS MORE THAN SIX MONTHS AFTER THE CAUSE OF ACTION HAS ACCRUED.
10. SOLE REMEDY. If you are dissatisfied with TDS’ text messaging program, your SOLE AND EXCLUSIVE REMEDY is to cancel text messaging from TDS by following the instructions in Section 2 above. If this provision is found invalid, TDS’ liability is limited to the maximum extent permitted by law.
11. ARBITRATION AGREEMENT.
11.1. BY ACCEPTING THESE TEXT MESSAGE TERMS, YOU AGREE THAT YOU ARE REQUIRED TO RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST TDS OR ANY OF ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, THEIR AGENTS, OR ASSOCIATED PARTIES (COLLECTIVELY, “TDS PARTIES”) ON AN INDIVIDUAL BASIS IN ARBITRATION, AS SET FORTH IN THIS ARBITRATION AGREEMENT. THIS WILL PRECLUDE YOU FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE TDS PARTIES, AND ALSO PRECLUDE YOU FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION BROUGHT AGAINST ANY TDS PARTY BY SOMEONE ELSE. THE ABOVE NOTWITHSTANDING, THE ARBITRATION PROVISION IS NULL AND VOID IF MULTIPLE ARBITRATIONS ARE FILED THAT ARE VIRTUALLY IDENTICAL IN THAT THEY ASSERT THE SAME CLAIMS AND/OR SEEK IDENTICAL FORMS OF RELIEF.
11.2. Binding Arbitration. YOU AND THE TDS PARTIES AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY, REGARDLESS OF WHEN THE DISPUTE, CLAIM, OR CONTROVERSY AROSE, ARISING OUT OF OR RELATING TO TDS’ TEXT MESSAGING PROGRAM, THESE TEXT MESSAGE TERMS, OR THE EXISTENCE, BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY OF THESE TEXT MESSAGE TERMS, WILL BE SETTLED BY BINDING ARBITRATION BETWEEN YOU AND THE APPLICABLE TDS PARTY/PARTIES, AND NOT IN A COURT OF LAW IN ANY JURISDICTION. SUCH DISPUTE SHALL BE SUBMITTED
TO JAMS FOR ARBITRATION IN THE COUNTY OF YOUR BILLING ADDRESS (OR SUCH OTHER LOCATION AS YOU AND THE APPLICABLE TDS PARTIES OTHERWISE MUTUALLY AGREE) AND SHALL BE BEFORE ONE ARBITRATOR. THE ARBITRATION SHALL BE ADMINISTERED BY JAMS PURSUANT TO ITS COMPREHENSIVE ARBITRATION RULES AND PROCEDURES, ONLY AS MODIFIED BY THE SERVICE AGREEMENT.
11.3. Arbitrator’s Exclusive Authority. The parties agree that the arbitrator (“Arbitrator”), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether any provision within these terms is unconscionable or illusory and whether any defense to arbitration is available, including waiver, delay, laches, or estoppel.
11.4. Waiver of Right to Trial by Jury or Class Action Participation. You acknowledge and agree that you and the TDS Parties are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and the TDS Parties agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and the TDS Parties each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyright rights, trademarks, trade secrets, patents or other intellectual property rights.
11.5. Rules and Governing Law. The arbitration will be administered by JAMS in accordance with the JAMS Comprehensive Rules and Procedures (the “JAMS Rules”) then in effect, except as modified by this Arbitration Agreement. The JAMS Rules are available at https://www.jamsadr.com/rules- comprehensive-arbitration/ or you may call JAMS at 1-800-352-5267. Notwithstanding any choice of law or other provision herein, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and JAMS Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and JAMS Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the state of Illinois.
11.6. Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the JAMS Rules.
You can contact JAMS for more information on how to commence an arbitration proceeding at https://www.jamsadr.com/ or 1-800-352-5267. The applicable TDS Party/Parties will advance or reimburse you for any reasonable filing, administration and arbitrator fees for any arbitration initiated in accordance with this section. If the TDS Parties prevail in the arbitration, both parties agree that they will share equally in the costs of arbitration. If the arbitrator determines that either the substance of the claim for relief sought in the demand for arbitration was frivolous or brought for an improper purpose as measured by Federal Rule of Civil Procedure 11(b), the TDS Party may, in its discretion, move to seek its costs of arbitration. The TDS Party will reimburse you for your reasonable attorneys’ fees and costs if the arbitrator awards you an amount equal to or greater than the amount you have demanded in the arbitration.
11.7. Arbitrator’s Decision. The Arbitrator will render an award within the time frame specified in the JAMS Comprehensive Arbitration Rules and Procedures. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude the parties from seeking provisional remedies in aid of arbitration from a court of competent jurisdiction. An arbitrator’s decision shall be final and binding on all parties.
12. SEVERABILITY. If any provision within these terms is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the terms, including the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to Section 11 above; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
