Index
- Overview of Your Rights as an New Hampshire Resident
- Exercising Your Rights
- Verification
- Fulfillment Process
- Appeal Process
- Cookie Preferences
- Discrimination
- For More Information
Overview of Your Rights as a New Hampshire Resident
The New Hampshire Consumer Privacy Act (NHPA) provides New Hampshire residents with specific rights regarding their Personal Information. In addition to having information about what Personal Information is collected, how it is used, and how it may be shared with others via our Privacy Policy (please follow the Residential Service Terms and Policies link on the bottom of every webpage to find), New Hampshire residents have the following six rights:
- To confirm TDS is processing your Personal Information and request to receive a copy of the Personal Information TDS is processing about you in a portable, and to the extent technically feasible, readily reusable format (Right to Access);
- To request the erasure of your Personal Information held by TDS (Right to Delete);
- To request to correct inaccurate Personal Information maintained by TDS (Right to Correct);
- To request TDS limit the use of your Personal Information for Targeted Advertising or Profiling (Right to Limit Use);
- To opt-out of the sale of Personal Information by TDS (Right to Opt-out of Sale); and
- Appeal the outcome of one of the above requests (Right to Appeal).
Exercising Your Rights
Right to Access
Under the NHPA, New Hampshire residents may seek confirmation that TDS is processing their personal information and request a copy of their Personal Information. If you are a current New Hampshire resident, you may use our Privacy Rights Request Form to request access to your Personal Information.
TDS must verify your identity before fulfilling your request. Please see information below about identity verification. For verified requests, we will provide you with a copy of your Personal Information collected and maintained by TDS. If TDS is unable to fulfill your request in its entirety, we will provide an explanation in the response. The request will be fulfilled within 45 days of submission, or an extension notification will be provided.
Right to Delete
Under the NHPA, New Hampshire residents may request the erasure of their Personal Information. If you are a current New Hampshire resident, you may use our Privacy Rights Request Form to request the deletion of your Personal Information by TDS and, if applicable, our Service Providers and Contractors.
TDS must verify your identity before fulfilling your request. Please see information below about identity verification. Please note that under certain circumstances, TDS is unable to delete information. For example, when your personal information is necessary to provide service or comply with law. If you request that we delete your information and we cannot, we will let you know what we did not delete and why.
Right to Correct
Under the NHPA, New Hampshire residents may request the correction of inaccurate personal information maintained by TDS and, if applicable, our Service Providers and Contractors. If you are a current New Hampshire resident, you may use our Privacy Rights Request Form to request a correction. TDS must verify your identity before fulfilling your request. Your request will be fulfilled within 45 days of submission, or an extension notification will be provided.
Right to Limit Use
Under the NHPA, New Hampshire residents may request that companies limit the use of their Personal Information for the purposes of Targeted Advertising as defined by the NHPA. We may share information with digital advertising vendors to facilitate displaying advertisements on unaffiliated websites. These third parties may use the collected information to provide targeted advertising, which is advertising that may be of interest to you when you are on other websites or applications. You may opt-out of this sharing with digital advertising vendors. If you are a current New Hampshire resident, you may use our Privacy Rights Request Form to exercise this right.
Our use of Cookies and other similar technologies may also facilitate targeted advertising. TDS provides an opportunity to opt-out of Cookies. If you would like to learn more about the types of Cookies we use to improve our Online Services and how to opt-out of Cookies, please refer to the Cookie Preferences below.
TDS will take steps to confirm requests are not fraudulent. Please see information below about identity verification.
Right to Opt-out of Sale
Under the NHPA, New Hampshire residents may direct TDS not to sell Personal Information to third parties. The NHPA defines a “sale” as the exchange of personal data with a third party for monetary or other valuable consideration. TDS does not disclose NH PI in exchange for money. However, some Cookies used on website disclose your personal information to website analytics providers for the purpose of improving the functionality of our website, which could be considered a “sale” given the broad wording of the definition. TDS provides an opportunity to opt-out of Cookies. If you would like to learn more about the types of Cookies we use to improve our Online Services and how to opt-out of Cookies, please refer to the Cookie Preferences below.
Third parties under the NHPA does not include trusted business partners who have access to personal information necessary to support TDS business purposes such assisting TDS to fulfill orders, process payments, and complete audits. These trusted business partners are prohibited from using or disclosing Personal Information for any purpose other than supporting TDS.
Verification
It is important that TDS verify your identity before fulfilling a request. If you sign-in via My Account before completing your request, you will be verified. If you are unable to do that, the form will guide you through the verification process.
TDS does not require you to create an account with us to make a request. However, for our customers with My Account, we recommend using this channel to authenticate your request as it will be the most efficient for you.
Authorized Agent. In addition to those who are acting on your behalf with legal power of attorney or as a conservator, you may designate an agent to submit requests on your behalf. Agents can be a natural person or a business entity that you have given written authorization or power of attorney to exercise your rights in accordance with applicable laws (an “Authorized Agent”). We may request that your Authorized Agent submit proof of identity and proof that they have been authorized to exercise your rights on your behalf. We may deny a request from an Authorized agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or that they have authority to exercise your rights.
Fulfillment Process
TDS will confirm receipt of your request and make an effort to fulfill verified requests within a reasonable time with the target of 45 days for a response. In some cases, we may need additional time to respond to Right to Access, Right to Correct, or Right to Delete requests. Should that occur, TDS will contact you so you know the reason(s) for the delay and when you can expect the request to be fulfilled.
Appeal Process
TDS has a process through which you may appeal the outcome of your Right to Access, Right to Delete, Right to Correct, Right to Opt-out of Sale, or Right to Limit Use requests. If you would like to appeal, please do so within 30 days and use the Privacy Rights Request Form to submit your appeal. We will act on your appeal within 60 days of receiving it.
Cookie Preferences
TDS websites and mobile applications use our own cookies and may also use third party cookies. Through the use of cookies, Personal Information may be collected and then shared, disclosed, or transferred to others. If you wish to opt-out of cookies, please see the banner that appears on the bottom of TDS web pages or click on the “cookies” link on the bottom of the pages of our Online Services to opt-out. If this banner is not appearing for you, please clear your cache. To do so, please follow the instructions provided by your browser which are usually located within the “Help,” “Tools,” or “Edit” menus. Those requests will take effect immediately and without confirmation or correspondence from TDS.
You may also authorize your agent to exercise your right to opt-out of the use of Personal Information for Targeted advertising or sale by way of, among other things, a technology, including, but not limited to, an Internet Link or browser setting, browser extension, or global device setting, indicating your intent to opt-out of such processing. Some web browsers and browser extensions permit you to broadcast the Global Privacy Control signal (“GPC Signal”) as specified globalprivacycontrol.org. Our Websites are designed to honor the GPC Signal and we may limit the Personal Data or other information we collect and how we use your Personal Data or other information based upon whether such a signal is transmitted by your browser or device and received by us. In particular, we will no longer “sell” your Personal Data or use it for Targeted Advertising when we receive this signal.
Discrimination
TDS will not discriminate against New Hampshire residents who exercise their NHPA rights.
For More Information
Please refer to our privacy policies for more information regarding the collection, use, disclosure, and sale of Personal Information. Our policies can be found by following the Residential Service Terms and Policies link on the bottom of every TDS webpage. New Hampshire residents may also direct NHPA-specific questions via email to TDS at: privacy@tdstelecom.com.
