Index

Overview of Your Rights as a California Consumer

Exercising Your Rights

Verification

Fulfillment Process

Cookie Preferences

Discrimination

For More Information

Overview of Your Rights as a California Consumer

The CCPA provides California residents with specific rights regarding their Personal Information. In addition to having information about Personal Information collected and the purposes for which it will be used (please see the California Privacy Rights section of the Privacy Policy for this information), California residents have three rights:

  • To request to receive information regarding Personal Information collected by TDS over the past 12 months (Right to Access);
  • To request the erasure of your Personal Information held by us (Right to Delete); and
  • To opt-out of the sale of Personal Information by us to Third Parties. A (Right to Opt-out of Sale).

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Exercising Your Rights

Right to Access

Under the CCPA, California residents may request access to their Personal Information. If you are a current California resident, you may use our California Consumer Rights Request Form to request access to your Personal Information. You may also contact us by calling TDS’s Sales and Service team at 888-225-5837. Telephone requests are accepted M-F from 7AM to 7PM CT and Saturday 8 AM to 7PM CT. TDS must verify your identity before fulfilling these requests. Please see information below about verification. For verified requests, we will provide you with a copy of your Personal Information collected by TDS within the previous 12 months. The request will be fulfilled within 45 days of submission or an extension notification will be provided. Please see the California Privacy Rights section of the Privacy Policy for more information.

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Right to Delete

Under the CCPA, California residents may request the erasure of their Personal Information. If you are a current California resident, you may use our California Consumer Rights Request Form to request the deletion of your Personal Information.  You may also contact us by calling TDS’s Sales and Service team at 888-225-5837. Telephone requests are accepted M-F from 7AM to 7PM CT and Saturday 8 AM to 7PM CT.  TDS must verify your identity before fulfilling it. Please see information below about verification. Please note that under certain circumstances, TDS is not required to delete information. For example, when your personal information is necessary to provide service or comply with law. If you request that we delete your information and we cannot, we will let you know what we did not delete and why. Please see the California Privacy Rights section of the Privacy Policy for more information.

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Right to Opt-out of Sale

Under the CCPA, California residents may to direct TDS not to sell Personal Information to third parties. Third parties under the CCPA does not include trusted business partners who have access to personal information necessary to support TDS business purposes such assisting TDS to fulfill orders, process payments, and complete audits. These trusted business partners are also known as service providers and they are prohibited from using or disclosing Personal Information for any purpose than supporting TDS. If you are a current California resident, you may use our California Consumer Rights Request Form to opt-out sell personal information to third parties. You may also contact us by calling TDS’s Sales and Service team at 888-225-5837. Telephone requests are accepted M-F from 7AM to 7PM CT and Saturday 8 AM to 7PM CT.  TDS will verify identity before fulfilling a request. Please see information below about verification. Please see the California Privacy Rights section of the Privacy Policy for more information. In addition, although the use of cookies may not be a sale, TDS provides an opportunity to opt-out of some cookies. Please see below for more information on how to opt-out of cookies.

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Verification

It is important that TDS verify your identity before fulfilling a request. If you sign-in via My Account before completing your request or supply your PIN when calling TDS, you will be verified. If you are unable to do that, the form will guide you through the verification process.

TDS does not require you to create an account with us to make a request. However, for our customers with My Account, we recommend using this channel to submit your request as it will be the most efficient for you.  

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Fulfillment Process

TDS will confirm receipt of your request and make an effort to fulfill verified requests within a reasonable time with the target of 45 days for Right to Access and Right to Delete request and 15 days for Right to Right to Opt-out of Sale requests.  In some cases we may need additional time to respond to Right to Access or Right to Delete requests. Should that occur, TDS will contact you so you know the reason(s) for the delay and when you can expect the request to be fulfilled.  

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Cookie Preferences

TDS’s websites and mobile applications use our own and third-party cookies to improve services and to provide you the best user experience. Through the use of cookies, Personal Information may be collected and then shared, disclosed, or transferred  to third-parties. If you wish to opt-out of cookies, please see the banner that appears on TDS pages to opt-out. Those requests will take effect immediately and without confirmation or correspondence from TDS. For more information on cookies, please see our Privacy Policy.

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Discrimination

TDS will not discriminate against California consumers who exercise their CCPA rights.

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For More Information

Please see the California Rights section of the Privacy Policy for more information on TDS’ practices regarding the collection, use, disclosure, and sale of personal information and the rights of California residents. California residents may also direct CCPA-specific questions via email to TDS at: privacy@tdstelecom.com.

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