TDS invests nearly $1.5M in Monticello, Minn. infrastructure
With 2007 quickly winding down and the nation’s attention already shifting to “what might be” in 2008, TDS offers this quick update on what’s been happening behind the scenes in and around Monticello.
In 2007, TDS has invested nearly $1.5 million in infrastructure projects in and around Monticello to strengthen and enhance Internet service. The three year total for TDS’ infrastructure investments are estimated at more than $2.1 million.
The investments position TDS to meet the communications needs of local residents in several facets. Overall, TDS:
• Is enhancing its products so that as technology continues to evolve TDS will be able to increase data speeds.
• Continues to expand its fiber optic network, which is already being used in many neighborhoods throughout the city to provide phone and high-speed Internet.
• Has eight service technicians working in the community — they are currently on course to fulfill more than 1,000 DSL and phone installations by Dec. 31, 2007.
• Expanded its DSL reach – not only does 100 percent of the area have access to DSL, TDS also offers Naked DSL for those who want Internet service, but not a landline phone.
“We also increased our Internet speeds and lowered our phone and Internet rates over the last year,” says Tom Ollig, market manager for TDS. “We’ll continue to look for new ways to efficiently deploy resources so everyone in Monticello continues to have access to the best technology and fastest speeds possible at the most affordable rates.”
In addition to its infrastructure investments, TDS remains actively involved in the community. Its employees can often be found volunteering at the fire department, Youth Hockey Association, Girl Scouts, Chamber of Commerce and the ATV Club (to name just a few). TDS is also a major contributor in the area, offering support to:
• The March of Dimes — TDS was a major sponsor of this years’ walk.
• Many of the high school’s athletic programs.
• A graduating senior — TDS awards an annual $1,000 scholarship.
• The fire department.
“We did make a difficult decision to close the local TDS office, which may have been hard for many to adjust to; however, it has allowed us to specialize our employees,” Ollig says. “We’re hoping that as our customers need assistance and contact our specialized customer service representatives, via the phone or Internet, they’ll find highly qualified employees ready to assist them.”
As a company, Ollig says TDS is changing to meet customer needs and to take advantage of new opportunities created by the changing landscape within the telecommunications industry. “Our goal is to balance necessary change with great customer service as we evolve from a plain old telephone company into a broadband leader.”
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