TDS provides update on services in Ruidoso; announces donation
RUIDOSO, N.M. – TDS Telecommunications LLC (TDS®) continues working around the clock to restore services in the Ruidoso area following the devastating wildfires in the region. In addition, the company has announced a $10,000 donation to the American Red Cross to support local relief efforts.
As of Monday afternoon, June 24, TDS is working to restore cellular connectivity to Capitan and continuing to assess damage on its network as crews can safely access areas.
TDS is also working on a temporary network facility after it lost its central equipment hub, known as a headend facility, that serves Alto, Capitan, Ruidoso, and Ruidoso Downs. Based on initial surveys, cable infrastructure is likely damaged in many areas, which will necessitate repair or replacement.
TDS is prioritizing reconnecting services to first responders and other critical infrastructure. With the mandatory evacuation order now lifted, it’s expected to take up to a week to complete a full assessment of our facilities, thus a timeline for full restoration is not yet available.
“The fire has impacted so many of us — including our own associates — but we remain committed to serving customers in Alto, Capitan, Ruidoso, and Ruidoso Downs and look forward to reconnecting everyone to their services as soon as possible,” said Drew Petersen, TDS Senior Vice President of Corporate Affairs. “We have a long road ahead with our long-term restoration work, and we appreciate everyone’s patience.”
The first step in restoration was to repair TDS’ main fiber optic transport cable that provides connectivity to area cellular providers. Thanks to an unprecedented effort by TDS teams, connectivity was restored to 10 cell towers Friday night. We continue to work with our cellular partners to identify and complete repairs to additional towers.
In the meantime, TDS has made a $10,000 donation to the American Red Cross’ relief efforts in Ruidoso. The Red Cross is on the ground providing safe shelter, food, emotional and spiritual support, relief supplies, health services, and other support for those impacted by the fires.
“TDS is proud to be a part of the Ruidoso community. While the region faces a long recovery, we will do all we can to help residents and businesses get back on their feet,” said Andrew Buchert, TDS Vice President of Field Services.
Customers can get daily updates on our progress on our HelloTDS.com blog. While customers may see bills for service, please be assured your accounts will be credited. More details will be provided as information becomes available. Communications will also be sent directly to customers who have provided their e-mail address.
