TDS provides update on services in Ruidoso; announces donation

RUIDOSO, N.M. – TDS Telecommunications LLC (TDS®) continues working around the clock to restore services in the Ruidoso area following the devastating wildfires in the region. In addition, the company has announced a $10,000 donation to the American Red Cross to support local relief efforts. 

As of Monday afternoon, June 24, TDS is working to restore cellular connectivity to Capitan and continuing to assess damage on its network as crews can safely access areas. 

TDS is also working on a temporary network facility after it lost its central equipment hub, known as a headend facility, that serves Alto, Capitan, Ruidoso, and Ruidoso Downs. Based on initial surveys, cable infrastructure is likely damaged in many areas, which will necessitate repair or replacement.

TDS is prioritizing reconnecting services to first responders and other critical infrastructure. With the mandatory evacuation order now lifted, it’s expected to take up to a week to complete a full assessment of our facilities, thus a timeline for full restoration is not yet available. 

“The fire has impacted so many of us — including our own associates — but we remain committed to serving customers in Alto, Capitan, Ruidoso, and Ruidoso Downs and look forward to reconnecting everyone to their services as soon as possible,” said Drew Petersen, TDS Senior Vice President of Corporate Affairs. “We have a long road ahead with our long-term restoration work, and we appreciate everyone’s patience.”

The first step in restoration was to repair TDS’ main fiber optic transport cable that provides connectivity to area cellular providers. Thanks to an unprecedented effort by TDS teams, connectivity was restored to 10 cell towers Friday night. We continue to work with our cellular partners to identify and complete repairs to additional towers. 

In the meantime, TDS has made a $10,000 donation to the American Red Cross’ relief efforts in Ruidoso. The Red Cross is on the ground providing safe shelter, food, emotional and spiritual support, relief supplies, health services, and other support for those impacted by the fires.

“TDS is proud to be a part of the Ruidoso community. While the region faces a long recovery, we will do all we can to help residents and businesses get back on their feet,” said Andrew Buchert, TDS Vice President of Field Services.

Customers can get daily updates on our progress on our HelloTDS.com blog. While customers may see bills for service, please be assured your accounts will be credited. More details will be provided as information becomes available. Communications will also be sent directly to customers who have provided their e-mail address.

Media Contact: Mark Schaaf | Manager of Communications | TDS Telecom | 414-326-3588 | mark.schaaf@tdstelecom.com

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

TDS Telecom, headquartered in Madison, Wis., employs 3,400 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com.

Search Newsroom

Not finding what you're looking for?

Visit our support site for FAQs, how-tos, and other useful resources.