Continuum converting to all-digital TV service

Customers in North Carolina will need a set-top box for each TV to receive channels

Continuum (a TDS®  Company) is in the process of upgrading to all-digital TV service in Mooresville, Davidson, Cornelius, and Huntersville, North Carolina. The conversion will take customers from a low-efficient analog video signal to a higher quality digital signal that will free up bandwidth for faster internet speeds in the future.

“The benefits of digital TV are to provide more TV channels, more high definition channels, and to ultimately offer faster internet speeds,” says Julie Maiers, vice president of Marketing and Product Development at TDS.

In order to receive the digital signal, customers must have a set-top box connected to each TV. Without a digital set-top box attached to a TV, the signal will not be able to be displayed. The channel will be dark.  

Continuum will provide each customer with up to two free set-top boxes for the first six months. To receive one, customers should visit ourcontinuum.com/equipment or call 704-235-6327.

Continuum plans to start analog signal shut down on Jan. 11. The process will be completed in phases and should be done by the middle of February. To avoid TV service interruption and allow adequate time for shipping, customers need to order set-top boxes for each TV in their home before Jan. 11.

“This conversion will provide our customers with the most innovative products and services we have to offer,“ says Maiers. We appreciate everyone’s help in completing the process quickly.”

If you have a TV that does not have a Continuum set-top box, order your free digital equipment online at https://ourcontinuum.com/equipment/.

Media Contact: Cheryl McCollum | Associate Manager - Communications | TDS Telecom | 608-664-2388 | cheryl.mccollum@tdstelecom.com  

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

Updated February 2019

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