Chief Operating Officer (COO)

Shane was named Chief Operating Officer in January 2024. In this role, Shane is responsible for TDS Telecom’s day-to-day operations—field services, network assurance, facilities, call center operations, consumer and commercial sales, product development, and marketing.

Most recently, Shane was Senior Vice President of Network Operations, where he oversaw the field services and repair teams responsible for all service installations, resolutions, preventative maintenance, and outage restoration efforts for the company’s telecom and cable operations. Prior to that role, he served as Senior Vice President of Marketing Sales, and Customer Operations for four years.

Shane has worked in the TDS organization for more than 27 years, having first joined parent company Telephone and Data Systems, Inc. in 1996. In 2001, he came to TDS Telecom from sister company, UScellular. While at UScellular, Shane played a critical role in helping the wireless company launch its first-ever family and unlimited roaming plans.

Shane holds a Bachelor of Business Administration in Finance from the University of Wisconsin–Eau Claire and a Master of Business Administration in Marketing from the University of Wisconsin–La Crosse. In his free time, he enjoys boating and musky fishing in Wisconsin and Canada.

Shane West