Vice President of Service Assurance and Support
In this role, John leads the teams responsible for all consumer, commercial, and carrier order documentation, provisioning, circuit design along with installing, monitoring, and repairing all aspects of TDS’ phone, internet, and video solution networks, throughout the company’s wireline and cable footprint. Under John’s guidance, these teams manage the outside plant, electronic transport, core site switching, telephone number management, workforce management of the field services team, and routing to provide service for all customers. In addition, these groups handle all network change event activities, repair network disruptions, and perform routine, preventative and proactive network maintenance.
John first joined TDS Telecom parent company, Telephone and Data Systems Inc., in 1989 as a corporate accountant. He served as VP of Customer Contact Operations at TDS Telecom from 2003 to 2021.
In his free time, John enjoys family time, fitness, and reading. He holds a Bachelor of Science in Accounting from Quincy University in Quincy, Illinois, and a Master of Business Administration in Finance from the University of Chicago.