Vice President of Customer Contact Operations
John was named the VP of Customer Contact Operations at TDS Telecom in 2003.
In this current role, John leads a team of more than 500 people and has overall leadership responsibility and accountability for the company's consumer sales, retention, and customer care teams. He also oversees the consumer and commercial repair, collections, and contact center support groups. Under his leadership, the consumer sales teams focus on delivering high-speed internet, HD video, and voice services while the other teams concentrate on ensuring customers are highly satisfied.
John first joined TDS Telecom parent company, Telephone and Data Systems Inc., in 1989 as a corporate accountant.
In his free time, John enjoys family time, fitness, and reading. He holds a Bachelor of Science in Accounting from Quincy University in Quincy, Illinois, and a Master of Business Administration in Finance from the University of Chicago.