Hacker Alert FAQs

What is Hacker Alert? Hacker Alert is an additional layer of protection for your computer and/or home network, which should be used in conjunction with anti-virus software. It sits on the TDS network, detecting viruses and computer threats, which anti-virus software may miss.

I already have desktop security software. How is Hacker Alert different? Hacker Alert sits on the TDS network analyzing your Internet traffic for threats, while other security software (anti-virus, etc.) sit on your computer or desktop. This is an important difference because hackers can disable your anti-virus software without your knowledge. In many cases, they can make it look like your anti-virus software is still active. Since Hacker Alert is embedded in the TDS network, hackers cannot disable it. The service is also always on and up-to-date, which is in contrast to desktop security software, which also doesn’t often have its firewalls enabled, which limits its protection.

How does Hacker Alert work? Hacker Alert sits on the TDS network, analyzing your Internet traffic for many types of threats. If it detects the presence of an online threat missed by your security software, it will send you an alert and step-by-step instructions to address the threat.

Do I need to install anything on my computer? No, since Hacker Alert is embedded in the TDS network, there is nothing to install on your computer. Nothing is downloaded and it will not conflict with any software on the computer or impede the performance of your computer or Internet connection.

Will I be able to resolve all of the issues identified by Hacker Alert? While the tools provided on the Hacker Alert web site are proven to remove most threats, there will be cases where specific threats or attacks cannot be solved with these tools. In that case, you can call TDS’ Remote PC Support Team at 1-866-492-6797 for assistance.

What types of threats are analyzed? Hacker Alert analyzes your Internet traffic for a variety of threat types, including: identity theft, cybercrime, computer viruses, spyware, and malware. Since Hacker Alert is always on and always up-to-date, you get real-time alerts to the threats.

Are the text messages I receive from Hacker Alert free? There is no charge for Hacker Alert to send alerts to you, however, standard carrier rates may apply for receiving the Hacker Alert messages on your mobile device.

How do I receive alerts? When it detects a threat, Hacker Alert can notify you by email, text message, or Android App alert depending on the preferences you set. You can also log in to the Hacker Alert web site to what is threatening you.

Will I be safe from Internet threats if I have Hacker Alert and Anti-Virus software? Combining Hacker Alert with anti-virus software definitely increases the security of your computers and online experience, making you safer. However, no security solution can completely guarantee your safety from all Internet threats.

Does one subscription cover all of my computers? Yes, one Hacker Alert subscription covers all of the computers in your home network, including media centers and gaming devices. In addition, you can cover up to 3 mobile devices.

Will it slow down my computer of Internet browsing? No, Hacker Alert will not affect the performance of your computer or Internet connection. Since it sits on the TDS network, there is no software to install on your computer and nothing to download.

Hacker Alert Mobile FAQs

How does Hacker Alert know a PC or mobile device is infected with malware? Hacker Alert scans the outgoing traffic from your home network and looks for known malware signatures. Since Hacker Alert uses physical hardware to scan this traffic, hackers are not able to maliciously disable the service like they can with the virus protection you may have on your PC or mobile device.

How do I remove malware detected on my PC or mobile device? To remove malware, you can use the remediation services Hacker Alert provides, which can be found when you log in to your account at https://hackeralert.tds.net or on your Hacker Alert mobile application. If additional help is needed, contact the TDS Remote PC Support team at 1-866-492-6797 or www.tdstelecom.com/remotepc, their expert services are available for a one-time fee or as a monthly subscription. Further, TDS Internet Security can also be used to remove malware or viruses from your PC. It’s available for purchase from TDS. See URL for details.

How do I download the Hacker Alert mobile application? Go to the Google Play icon on your Android device and search for “TDS Hacker Alert.” You will be prompted to log in with your TDS username and password (the same credentials you use to log in at www.tds.net or your TDS My Account).

Why does the Hacker Alert mobile application only work with Android devices? Hackers target Android devices more frequently than other devices such as Apple, Windows Phone, and Blackberry. This is because of the open-source nature of the Android operating system, which makes exploiting these devices more profitable for hackers.

Why isn’t there a Hacker Alert mobile application for Apple devices? Hackers do not target Apple devices with the frequency that they do Android devices and PCs. Plus, Apple devices also already contain anti-theft features similar to Hacker Alert.

Does the Hacker Alert mobile application protect my device? Yes, the Hacker Alert mobile application has anti-virus and anti-malware software, which help protect your device when you download applications. The mobile Hacker Alert application does not scan outgoing traffic from your mobile device like the service does in your home, but once your device is connected to your home network, the service will actively scan for intruding hackers.

What are the features of the Hacker Alert mobile application? The Hacker Alert mobile application has anti-virus and anti-malware software to help protect your device when you download an application known to have viruses or is malware. The mobile device also offers anti-theft and locating features: “Find My Device”, “Erase My Device”, “Lock My Device”, “Ring My Device”. For security, when these features are used a notification email is sent to your preferred email address.

How does “Find My Device” work? If you lose your Android device with the Hacker Alert application activated, Find My Device can help you locate it. Simply visit https://hackeralert.tds.net from another device, log in to your account (using your TDS user name and password), select the name of the missing device, and then click the “Find my Device” tab. You’ll see a map, which indicates the location of your device down to street level. If you’re within earshot of your device, you can click the “Ring My Device” tab to send a signal to it, making it emit a loud, distinct sound.

How does “Erase My Device” work? If you lose your Android device with the Hacker Alert application activated, Erase My Device can reset it to factory defaults so no one can steal your personal information. Here’s how it works: visit https://hackeralert.tds.net on another device, log in to your account (using your TDS user name and password), select the name of your missing device, and then click on the “Erase My Device” tab.

How does the “Lock My Device” work? If you lose your Android device with the Hacker Alert application activated, Lock My Device will lock your device and display a message containing your contact information so the device can be returned. Here’s how: visit https://hackeralert.tds.net on another device, log in to your account (using your TDS user name and password), select the name of your missing device, and then click on the “Lock my Device” tab.

How does the “Ring My Device” work? If you lose your Android device with the Hacker Alert application activated, Ring My Device will send a signal, which makes your device emit a loud, distinct sound. Here’s how: visit https://hackeralert.tds.net on another device, log in to your account (using your TDS user name and password), select the name of your missing device, and then click on the “Ring My Device” tab.

How many Android mobile devices can Hacker Alert be used on? TDS Hacker Alert can be licensed for up to three Android devices. You can add/remove devices and manage your licenses by logging in to your account at https://hackeralert.tds.net.

Can I get more mobile application licenses for Hacker Alert? No, TDS Hacker Alert is limited to three mobile licenses per customer account.

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